{"id":14216,"date":"2021-01-20T14:33:14","date_gmt":"2021-01-20T18:33:14","guid":{"rendered":"https:\/\/adclichosting.com\/?p=14216"},"modified":"2021-05-18T14:58:25","modified_gmt":"2021-05-18T18:58:25","slug":"como-ver-el-estado-del-ticket","status":"publish","type":"post","link":"https:\/\/adclichosting.com\/blog\/como-ver-el-estado-del-ticket\/","title":{"rendered":"\u00bfC\u00f3mo ver el estado del ticket generado? &#8211; Adclic Hosting"},"content":{"rendered":"\n<div class=\"schema-how-to wp-block-yoast-how-to-block\"><p class=\"schema-how-to-description\">Es importante ver el estado del ticket o solicitud, pues es una forma de hacer seguimiento v\u00eda mail de compras, facturas e incluso casos t\u00e9cnicos. Es importante que tenga en cuenta que los ticket de soporte t\u00e9cnico en primera instancia son atendido de manera mucho mas eficiente si son generados al momento de ocurrir el incidente. El departamento de soporte t\u00e9cnico tomar\u00e1 como prioridad los ticket con mayor rango de importancia y el orden en que estos lleguen. <br\/><br\/>En adclic Hosting nos enfocamos principalmente en la <strong>mejor gesti\u00f3n para incidentes<\/strong> presentados por parte de nuestros clientes incluso antes de realizar la contrataci\u00f3n de nuestros servicios.<br\/><br\/>En el siguiente articulo, le ense\u00f1aremos como ingresar a su \u00e1rea de tickets para as\u00ed puedas conocer el status de sus solicitudes pendientes o ver el estado del ticket que ha generado:<br\/><\/p> <ol class=\"schema-how-to-steps\"><li class=\"schema-how-to-step\" id=\"how-to-step-1621351630973\"><strong class=\"schema-how-to-step-name\">Ingresar a nuestro sitio web principal.<\/strong> <p class=\"schema-how-to-step-text\">Lo primero ser\u00e1 acceder a <a href=\"https:\/\/adclichosting.com\/\">adclichosting.com<\/a> para luego ingresar al <a href=\"https:\/\/adclichosting.com\/clientes\/\">\u00c1rea de clientes<\/a> y as\u00ed poder ver el estado del ticket ya sea para soporte t\u00e9cnico, ventas o administraci\u00f3n.<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1621351665340\"><strong class=\"schema-how-to-step-name\">Datos de acceso.<\/strong> <p class=\"schema-how-to-step-text\">Colocamos nuestro correo y contrase\u00f1a para acceder al \u00c1rea de clientes.<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1621351706546\"><strong class=\"schema-how-to-step-name\"><a href=\"https:\/\/es.wikipedia.org\/wiki\/Sistema_de_seguimiento_de_incidentes\">Ticket de soporte<\/a>.<\/strong> <p class=\"schema-how-to-step-text\">Al ingresar, ubicar en el men\u00fa superior el bot\u00f3n \u00ab<strong>tickets de soporte<\/strong>\u00ab, ya que lo seleccionaremos para ver el estado de los tickets.<\/p> <\/li><\/ol><\/div>\n\n\n\n<p class=\"yoast-reading-time__wrapper\"><span class=\"yoast-reading-time__icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-icon=\"clock\" width=\"20\" height=\"20\" fill=\"none\" stroke=\"currentColor\" style=\"display:inline-block;vertical-align:-0.1em\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 8v4l3 3m6-3a9 9 0 11-18 0 9 9 0 0118 0z\"><\/path><\/svg><\/span><span class=\"yoast-reading-time__spacer\" style=\"display:inline-block;width:1em\"><\/span><span class=\"yoast-reading-time__descriptive-text\">Tiempo de lectura estimado:  <\/span><span class=\"yoast-reading-time__reading-time\">1<\/span><span class=\"yoast-reading-time__time-unit\"> minuto<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":15472,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-14216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-adclic-hosting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00bfC\u00f3mo ver el estado del ticket generado? 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&#8211; Adclic Hosting","mainEntityOfPage":{"@id":"https:\/\/adclichosting.com\/blog\/como-ver-el-estado-del-ticket\/#article"},"description":"Es importante ver el estado del ticket o solicitud, pues es una forma de hacer seguimiento v\u00eda mail de compras, facturas e incluso casos t\u00e9cnicos. Es importante que tenga en cuenta que los ticket de soporte t\u00e9cnico en primera instancia son atendido de manera mucho mas eficiente si son generados al momento de ocurrir el incidente. El departamento de soporte t\u00e9cnico tomar\u00e1 como prioridad los ticket con mayor rango de importancia y el orden en que estos lleguen. <br\/><br\/>En adclic Hosting nos enfocamos principalmente en la <strong>mejor gesti\u00f3n para incidentes<\/strong> presentados por parte de nuestros clientes incluso antes de realizar la contrataci\u00f3n de nuestros servicios.<br\/><br\/>En el siguiente articulo, le ense\u00f1aremos como ingresar a su \u00e1rea de tickets para as\u00ed puedas conocer el status de sus solicitudes pendientes o ver el estado del ticket que ha generado:<br\/>","step":[{"@type":"HowToStep","url":"https:\/\/adclichosting.com\/blog\/como-ver-el-estado-del-ticket\/#how-to-step-1621351630973","name":"Ingresar a nuestro sitio web principal.","itemListElement":[{"@type":"HowToDirection","text":"Lo primero ser\u00e1 acceder a adclichosting.com para luego ingresar al \u00c1rea de clientes y as\u00ed poder ver el estado del ticket ya sea para soporte t\u00e9cnico, ventas o administraci\u00f3n."}]},{"@type":"HowToStep","url":"https:\/\/adclichosting.com\/blog\/como-ver-el-estado-del-ticket\/#how-to-step-1621351665340","name":"Datos de acceso.","itemListElement":[{"@type":"HowToDirection","text":"Colocamos nuestro correo y contrase\u00f1a para acceder al \u00c1rea de clientes."}]},{"@type":"HowToStep","url":"https:\/\/adclichosting.com\/blog\/como-ver-el-estado-del-ticket\/#how-to-step-1621351706546","name":"Ticket de soporte.","itemListElement":[{"@type":"HowToDirection","text":"Al ingresar, ubicar en el men\u00fa superior el bot\u00f3n \"tickets de soporte\", ya que lo seleccionaremos para ver el estado de los tickets."}]}],"inLanguage":"es"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/adclichosting.com\/blog\/wp-json\/wp\/v2\/posts\/14216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adclichosting.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/adclichosting.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/adclichosting.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/adclichosting.com\/blog\/wp-json\/wp\/v2\/comments?post=14216"}],"version-history":[{"count":0,"href":"https:\/\/adclichosting.com\/blog\/wp-json\/wp\/v2\/posts\/14216\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/adclichosting.com\/blog\/wp-json\/wp\/v2\/media\/15472"}],"wp:attachment":[{"href":"https:\/\/adclichosting.com\/blog\/wp-json\/wp\/v2\/media?parent=14216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/adclichosting.com\/blog\/wp-json\/wp\/v2\/categories?post=14216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/adclichosting.com\/blog\/wp-json\/wp\/v2\/tags?post=14216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}